Historically, service businesses have not had a reputation for being scalable. Replicable success requires established processes and consistent execution, and, for a multitude of reasons, this is tough for the average service-based business.
As the first nationwide franchise public adjusting company, Tiger Adjusters has overcome the pitfalls of traditional service businesses through strong branding, uniform training and protocols, tech-enabled efficiencies, and a “franchisee-first” corporate approach to growth that prioritizes the success of individual franchise owners.
Tiger Adjusters has invested time developing proprietary training modules to help new franchisees gain their footing, which cover topics including business operations, compliance guidelines, claim tracking and the handling of consumer information, and bookkeeping procedures, among other items. The self-administered interactive training walks new owners through all aspects of running a Tiger Adjusters location and answers common FAQs that arise.
In addition to thorough training, franchise owners receive comprehensive onboarding and are in direct communication with the corporate support staff every step of the way. Dashboard setup for claim tracking and client communications are included with the onboarding, and ongoing systems support is available to all franchisees, spearheaded by myself, Chief Operations Officer, Kari Snyder, MFA.
According to Tiger Adjusters CEO Ted Patestos, “technology is the key to scalable growth for Tiger Adjusters.” But don’t worry, franchisees aren’t expected to be computer whizzes and I.T. experts. Instead, the brand utilizes intuitive and easy-to-use platforms and tools to automate recurring tasks and lighten the load of busy business owners.
Centralized digital claims storage makes it possible for franchisees to access all client information and claim data from any location with internet access. These types of “operational efficiencies not only improve your bottom line, but also make your business more sustainable in the long run,” (Piacentini, 2024).
Especially when it comes to franchises, brand continuity and consistency resonates with consumers. While traditional service companies are more local, brand recognition helps Tiger Adjusters to standout and acts as a springboard for franchisee growth.
According to a study by Ghani, et al., “Compared to other types of business, starting a franchise would be less risky than launching an independent business since franchisees benefit from the brand name recognition and know-how of their franchisor” (2022).
Even though franchise locations are independently owned and operated, from the consumer point of view Tiger Adjusters is all one big company. This is a benefit, as it communicates legitimacy and trustworthiness to potential customers.
Supporting the brand’s physical footprint, all locations receive a digital footprint on the website Locations page and local call routing from the main company phone number.
Part of Tiger Adjuster’s franchisee-first approach includes setting business owners up for success with reasonable upfront costs and royalty timelines. Our franchises enjoy a relatively low startup cost and overhead cost compared to other comparable business models. In addition, there are no minimum royalty requirements for the first six months of operation.
Tiger Adjuster’s lower front-end cost makes it an attractive option for those who might otherwise consider a traditional service business. For example, a restoration company has to buy or lease mitigation equipment, trucks, and more, and has a lot of large expenses upon startup.
Tiger Adjusters believes that it is critical to maintain lean overhead and operating budget, since “free cash flow, the amount of operating cash flow generated in excess of the cash needed for…capital expenditures” is a good indicator of a business’s financial health (Stice, 2017).
Every month won’t be a home run, so keeping overhead low fosters stability when business is slow but minimum royalties are still due. This helps to insulate franchisees from standard fluctuations in the lead pipeline.
Currently, roughly only one percent of property insurance claims have a Public Adjuster working them. This represents an enormous opportunity that Tiger Adjusters hopes to capitalize on. We are laser-focused on growing consumer awareness, which is the biggest challenge to scale growth that we currently face.
With no direct competitors (FIRST public adjusting franchise in the country, remember?), Tiger Adjusters holds a great position in the market. Added to that, a firm franchisor commitment to franchisee success and profitability make Tiger Adjusters a scalable and efficient franchise business. If you’re ready to learn about next steps, reach out to our team.
Ghani, M. F. A., Hizam-Hanafiah, M., Mat Isa, R., & Hamid, H. A. (2022). A Preliminary Study: Exploring Franchising Growth Factors of Franchisor and Franchisee. Journal of Open Innovation: Technology, Market, and Complexity, Volume 8 (Issue 3). https://www.sciencedirect.com/science/article/pii/S2199853122007399
Piacentini, L. (2024, June 23). Scaling Smart: Growth Strategies for Franchise Owners. 1851 Franchise. Retrieved January 8, 2025, from https://1851franchise.com/growth-strategies-for-franchise-owners-2725525#stories
Stice, D. (2017). Cash Flow Problems Can Kill Profitable Companies. International Journal of Business Administration, Volume 8 (Issue 6). https://www.researchgate.net/publication/320001234_Cash_Flow_Problems_Can_Kill_Profitable_Companies
