Not all Public Adjusters are created equal, and choosing the right one can significantly impact the outcome of your claim. Every policyholder in search of a Public Adjuster should understand the qualifications and experience that lead to success and the red flags to watch for. This is the best way to make an informed decision and ensure you choose the best possible advocate for your insurance claim.
Unfortunately, as many as 72 percent of homeowners do not understand what their policies do and don't cover (Metz, 2023). That’s why when evaluating a Public Adjuster's effectiveness, their qualifications and experience should be at the top of your list. A helpful Public Adjuster shouldn’t just claim to know about insurance; they should have the credentials and background to back it up.
Ensure that the Public Adjuster is licensed in your state. Licensing requirements vary by location, but states require Public Adjusters to be licensed. This license demonstrates that the adjuster has met certain educational and ethical standards set by the state. Texas even offers a phone helpline to assist with the vetting of Public Adjusters (n.d.).
Tiger Adjusters offers a 50 state database that you can explore that includes state specific licensing requirements.
Beyond licensing, look for Public Adjusters who have relevant certifications. Organizations like the National Association of Public Insurance Adjusters (NAPIA) offer certifications that indicate a higher level of expertise and commitment to professional standards. These certifications often require ongoing education, ensuring that the adjuster stays up-to-date with industry changes.
Experience is another crucial factor. While years in the business aren't everything, they can be a good indicator of an adjuster's ability to handle various types of claims. Look for Public Adjusters who have experience with claims similar to yours. For example, if you're dealing with hurricane damage, an adjuster who has worked extensively in hurricane-prone areas would be particularly valuable.
One of the most important attributes that a Public Adjuster can possess is excellent communication skills. Your adjuster should be able to explain complex insurance terms and processes in a way that you can understand. They should keep you informed about the progress of your claim and be responsive to your questions and concerns.
An effective Public Adjuster is also thorough and detail-oriented. They will need to be able to conduct a comprehensive assessment of your property damage, documenting everything meticulously. This includes taking detailed photographs, collecting evidence, and creating a thorough inventory of damaged items.
A successful Public Adjuster also has strong negotiation skills. They should be able to effectively advocate for your interests with the insurance company, pushing back when necessary while maintaining a professional demeanor. This is essential to their ability to build a persuasive case for maximum compensation without resorting to aggressive or unethical tactics.
Transparency is another important tool in a Public Adjuster’s repertoire. It’s best if they are upfront about their fees and what services are included. Most Public Adjusters work on a contingency basis, taking a percentage of the settlement. Be wary of adjusters who are vague about their fees or try to pressure you into signing a contract before explaining all the terms.
In addition to a lack of transparency, there are other signs that you might want to avoid a particularly Public Adjuster and continue your search for a more capable one.
One of the biggest red flags is a Public Adjuster who makes unrealistic promises or guarantees about the outcome of your claim. Insurance claims are complex, and no ethical adjuster can guarantee a specific settlement amount. Be wary of anyone who claims they can get you a certain amount of money or promises a quick and easy resolution.
Always watch out for adjusters who are not licensed and seem more interested in their fees than in helping you with your claim. In most states, contractors are not allowed to act as Public Adjuster and can face consequences for doing so (2024). While Public Adjusters do deserve fair compensation for their work, their primary focus should be on achieving the best possible outcome for you, not on maximizing their own profit.
Don't be afraid to interview multiple Public Adjusters before making a decision. Ask about their experience with claims similar to yours, their approach to the claims process, and how they communicate with clients. This will give you a sense of their expertise and whether their working style aligns with your needs.
In addition to requesting references and contacting them, be sure to review the contract carefully before signing. Make sure you understand the adjuster's fee structure, what services are included, and any conditions for terminating the agreement.
The adjuster's local knowledge can be invaluable in ensuring your claim accurately reflects the true cost of repairs or rebuilding. Familiarity with local building codes, contractors, and the specific challenges of your area is very helpful.
Finally, you should trust your instincts. If something feels off about an adjuster, even if you can't quite put your finger on why, it's okay to keep looking. You'll be working closely with this person during a stressful time, so it's important that you feel comfortable and confident in their abilities.
By doing your due diligence and finding a reputable Public Adjuster, like those at Tiger Adjusters, you can have peace of mind knowing that your claim is in good hands. If you need assistance recovering a fair settlement for your property damage claim, contact us today.
Bibliography
Texas Department of Insurance (n.d.). Public adjusters: What to know before you hire one to help with your claim. Retrieved from: https://www.tdi.texas.gov/tips/public-adjusters.html#:~:text=Ask%20friends%20and%20family%20if,adjuster%20is%20licensed%20by%20TDI
The Iowa Insurance Division (2024, June 21). The Iowa Insurance Division Issues Four Cease and Desist Orders Against Contractors Acting as Unlicensed Public Adjusters. Retrieved from: https://iid.iowa.gov/press-release/2024-06-21/iowa-insurance-division-issues-four-cease-and-desist-orders-against-contractors-acting-unlicensed
Metz, J. (2023, May 26). 72% of Homeowners Don't Understand Essential Home Insurance Coverage. Forbes. Retrieved from https://www.forbes.com/advisor/homeowners-insurance/survey-homeowners-insurance-knowlege/
